Key Of E Music - Privacy Policy

Privacy Policy

As of Jan 02, 2017

Key Of E Music is committed to protecting your privacy and the information collected when transacting with the Key Of E Music website.

By visiting and using keyofemusic.com or keyofemusic.ca, you are accepting the practices described in this Privacy Policy notice. By providing us your email, you consent to receiving emails from Key Of E Music regarding matters relating specifically to your interaction with the Key Of E Music website. We do not spam or mass email. If you do not agree to any of this, do not use this website.

We are committed to a trustworthy and business-friendly user experience and follow the Canadian Personal Information Protection and Electronic Documents Act ("PIPEDA").

The information we collect from you (email address, full name, nick name, phone number, company, country of residence and postal/zip code, order history) is stored in our database when you register an account on our website, and is necessary to provide our website products and services. The information we gather is only used for routine business practice, such as using email to access restricted areas of the website, maintaining an order history, and maintaining a customer preference profile related to your use of our music service. These reasons pertain to tax accounting, refunds, service improvements, and pre-populating of information fields for returning customers. We use SSL to ensure that data transferred between your computer and our website is encrypted. We do not share personal or user identifiable information with third parties. Credit card information is sent directly from your computer to the payment processor over an encrypted connection for secure, PCI compliant storage. Passwords are encrypted (hashed) before being stored in our database.

The email address and/or phone number you provided at the time of registering is used by us to communicate with you regarding matters related to your interaction with Key Of E Music. Any of this information can be deleted off our servers at your request. All information you have provided to us is volunteered to us by you, and we take commercially reasonable measures to ensure that information is kept secure. The only people with access to your information are affiliated trusted partners of Key Of E Music such as, for example, contractors who provide technical support and software development services.

We do not store any credit card information. Payment transactions are handled by a third party (Stripe) who in turn sends us a token (i.e. an identifier) which securely maps back to the sensitive data in order to confirm the transaction. The only financial information we store is an order history.

You are free to edit the information you provide to us.

If for any reason you want to unsubscribe, the information you have provided to us will be deleted from our website and servers. Financial records are not held by us, other than order history.

All information you provide to us, including your email address, will never be sold, rented, exchanged, transferred or given to any other company for any reason whatsoever without your consent, other than for the express purpose of providing and administering the services of the website, and for internal reasons associated with the purchase of your music license(s). Information may be passed in confidence to a third party for administrative purposes only. In all cases, any third party will be held to a similarly strict Privacy Policy as our own.

A customer can delete their own accounts provided any outstanding licensing or financial terms are met.

IP addresses we collect and store are only used if needed to track abuse and/or fraud, and to determine customer location. It is stored on the Customer Table when a customer registers a user account, and can be removed if requested.

We never sent bulk unsolicited emails, also known as spam. All emails from us are clearly marked as originating from us and will provide an option to unsubscribe.

The Key Of E Music site uses cookies to maintain a session (e.g. allowing you, the customer, to sign in and add items to your cart, to identify what your country is, and remember what your preferred currency is when changing pages). These cookies never contain or transfer any personal, confidential, financial, or other sensitive information.

We do not sell to persons under 18 years of age.

We may change this Privacy Policy from time to time. We will notify you via the email address already provided by you of any significant changes that occur.

If you are not satisfied with this Privacy Policy or want to make a customer complaint, please email us at privacy@keyofemusic.com